Rental maintenance, handled for you.
Tenants text one number. OwnAway asks the questions, books your vendor, and sends you summaries to keep you in the loop — for a fraction of a management company's cut.
Twenty minutes with a founder. Pilot open anywhere in the US.
Or text (912) 915-8109 like a tenant with a leaking sink and watch it get handled. Text LANDLORD instead to see the owner’s side.
Received
11:42 PM
Received. Maria texted the number on her lease.
You could keep doing this yourself. Here is what it costs.
Doing it yourself costs your evenings and the same conversation three times. A management company makes it go away for a slice of every rent check. OwnAway does the same job for a fraction of that. Same leak, two nights:
Your phone, tonight
- 11:42 PMTenant texts you: “sink is leaking.” You're asleep.
- 7:10 AMYou call the tenant. Voicemail.
- 8:20 AMYou call two plumbers. One can come Thursday.
- ThursdayYou relay the window, then chase the receipt.
OwnAway's phone, tonight
- 11:42 PMTenant texts OwnAway. Two questions, one photo.
- 11:47 PMYour plumber gets the details and a request for a morning slot.
- 7:12 AMPlumber confirms 8:00–8:30. Tenant told.Vendor booked (on)
- 8:35 AMPlumber on site. Trap replaced.
- 9:00 AMYou get one summary. Nothing to do.
Every request runs like the right-hand column: collected, booked, fixed, summarised. You see all of it on your dashboard and approve anything that costs money. Book a call to see what it would cost for your units.
Managed for you, automatically. You stay in the loop.
OwnAway runs each request end to end. You see every step on your dashboard and can step in at any point.
- 11:42 PM
Step 1: A tenant texts one number.
Plain SMS. No app to install, no portal, no login. Photos and voice memos work too.
- 11:44 PM
Step 2: OwnAway asks the right questions.
Where, how bad, since when. It gets a photo, decides urgency, and writes it all down.
- 11:47 PM
Step 3: Your vendor gets the details and a time window.
OwnAway sends the plumber on your list what it collected, confirms the slot, and tells the tenant when to expect them.
Vendor booked (on) - 8:35 AM
Step 4: It's fixed. You get one summary.
The receipt and photos are kept with the request. You get the morning report, and nothing else to do.
What the tenant sees. What you see.
The same request from both sides: a calm text thread for Maria, and a one-screen ticket for you. Nothing for you to do until the morning summary.
What you get · Sample request
Request 4127
Text to your phone · 9:00 AM
Morning, Liam. Maria (4B, 123 W 45th) reported a slow leak under the kitchen sink at 11:42 PM. Northside Plumbing replaced the trap at 8:35 AM. Receipt and photos are on your dashboard. Nothing needed from you.
On your dashboard
- Property
- 123 West 45th Street
- Urgency
- Medium — slow leak, contained
- Vendor
- Northside Plumbing
- Window
- Fri 8:00–8:30 AM
- Owner action
- None needed
Waiting on Northside Plumbing for a time window.
Everything it does, on one plate.
No modules to buy, no add-ons. One service for maintenance and tenant communication, with your dashboard behind it.
- Maintenance intake
- Tenants text what's wrong. OwnAway sorts it by urgency and writes down where, what, and since when.
- Tenant replies
- Consistent, polite, and on time — at 11 pm or 6 am. Every reply shows on your dashboard as it sends.
- Vendor scheduling
- Your approved plumber or electrician gets the details and a time window. OwnAway confirms the slot.
- Owner approvals
- Anything that costs money or needs a decision comes to you as one clear question, not a thread.
- Property view
- Every unit, tenant, vendor, and open request in one place on your dashboard. Nothing in a text thread you can't find.
- The record
- Every message, photo, approval, and receipt is kept with the request. Useful at tax time, and whenever you need to show exactly what happened.
Built for owners who manage it themselves, and want to keep it that way.
Too few units for a management company. Too many texts to keep doing it by hand. OwnAway is the middle: you stay in charge, it does the busywork, for a fraction of a manager's cut.
A few units, one number for tenants to text
1–10 units
OwnAway becomes the number your tenants text. Requests get handled while you get on with your day, and you see all of it.
A building or two
10–50 units
Enough doors that maintenance is a second job, but not enough to hand a management company a slice of every rent check.
Growing, and not ready to hand it over
50–100 units
You're still buying. OwnAway scales with the doors without adding staff, and without the enterprise software built for thousands of units.
In the loop, always
- You see every request and every message on your dashboard.
- Step in on any request with one text, whenever you want.
- You approve anything that costs money.
- OwnAway only calls the vendors on your list.
- Every message, photo, and receipt is kept with the request.
Built with landlords. Managing real buildings.
OwnAway manages maintenance today for real rental properties, handling real tenant texts end to end while the owners watch from the dashboard. The pilot adds a few more landlords at a time.
Real tenant requests
Maintenance starts as a text from a real tenant, on a number they already have.
Real owners in the loop
Every message shows on your dashboard as it happens. Step in on any thread with one text.
Real vendors on site
Your own plumbers and electricians, scheduled from the details OwnAway collected.
Join the pilot. Anywhere in the US.
We're onboarding a small group of landlords and running their maintenance on OwnAway, end to end, with the founders a text away.
- Set up with a founder, on the phone, in one afternoon
- Hands-on help moving your tenants and vendors over
- A direct line to the people building it
- Early-adopter pricing, agreed before you start
Best fit: 2 to 100 rental units, managed by you. Prefer to talk first? Book a call.
Questions landlords ask us
You can, and it costs evenings, mornings, and the same conversation three times. OwnAway manages the whole maintenance loop for you, automatically, and keeps you in the loop the entire time. You see every request on your dashboard and can step in with one text. Most landlords find it costs less than the hours it takes over, and far less than a management company.
See what managed maintenance costs for your units.
A twenty-minute call with a founder about your units, your vendors, and how OwnAway would run them. If it isn't a fit, we'll say so.