Privacy Policy

OwnAway is an AI-native property-management platform used by landlords and property managers to coordinate maintenance, tenant communication, and vendors. Depending on your role, you may interact with OwnAway as an account holder (a landlord or property manager), or as a tenant or vendor whose information is processed on a customer’s behalf.

1. Information we collect

Information you provide

• Account & contact information — name, email address, mobile phone number, mailing address, company name, and login credentials.
• Property & tenancy information — property addresses, unit details, lease terms, tenant and vendor contact details, and related records entered into the Service.
• Maintenance & communications — maintenance requests, messages, photos, notes, and other content you or your tenants and vendors submit.
• Payment & billing information — handled by our third-party payment processor; we do not store full card numbers.

Information collected automatically

• Usage & device data — IP address, browser type, device identifiers, pages viewed, and actions taken in the Service.
• Cookies & similar technologies — used to keep you signed in, remember preferences, and measure and improve the Service.

2. How we use information

• Provide, operate, secure, and improve the Service.
• Coordinate maintenance and facilitate communication between landlords, tenants, and vendors — including by email and SMS text message.
• Use AI features to summarize requests, draft responses, and route work to the right people. Content may be processed by AI systems to deliver these features; we do not sell your content and do not permit our AI subprocessors to use it to train their general-purpose models.
• Send transactional and account messages, respond to support requests, and, where permitted, send product updates.
• Detect, prevent, and address fraud, abuse, and security issues.
• Comply with legal obligations and enforce our agreements.

3. SMS / text messaging

With your consent, OwnAway sends SMS text messages for account, maintenance, and service notifications. The mobile information we collect for SMS includes your phone number and your consent status.

We do not sell or share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes. Text-messaging originator opt-in data and consent are not shared with any third parties except the messaging providers that deliver the messages on our behalf.

• Message frequency varies based on your account activity and requests.
• Message and data rates may apply, per your mobile carrier plan.
• Reply STOP to any message to opt out, and HELP for help. You can also manage your preferences on our SMS Preferences page.
• Carriers are not liable for delayed or undelivered messages.

For full details on consent, opt-in, and opt-out, see our SMS Terms & Preferences page.

4. How we share information

We share information only as described below. We do not sell personal information.

• Between platform participants — to coordinate a tenancy or job, relevant information is shared among the landlord/ property manager, tenant, and vendor involved.
• Service providers (subprocessors) — hosting, cloud infrastructure, messaging (email/SMS), analytics, AI processing, and payments, under contracts that limit their use of the information to providing services to us.
• Legal & safety — when required by law or to protect rights, safety, and the integrity of the Service.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data retention

We retain information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account holders can request deletion of their data as described below; some records may be retained where required by law.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your choices & rights

Depending on where you live (for example, under the CCPA/CPRA in California or the GDPR in the EEA/UK), you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. You can exercise these rights by contacting us at privacy@ownaway.co. If your information was provided to OwnAway by a landlord or property manager, we may direct your request to that customer, who acts as the controller of that data.

8. Children’s privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from them.

9. International users

We operate in the United States, and information may be processed there or in other countries with different data-protection laws than your own.

10. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here and revise the “Last updated” date above. Material changes will be communicated as required by law.

11. Contact us

Hestia Technologies, Inc.
251 Little Falls Drive, Wilmington, DE 19808
Privacy: privacy@ownaway.co
General: hello@ownaway.co