Terms of Service

Please read these Terms carefully. They include an arbitration provision and a class-action waiver in Section 13 that affect how disputes are resolved.

1. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorized use.

2. The Service

OwnAway provides software that helps landlords and property managers coordinate maintenance, communicate with tenants and vendors, and manage related property operations, including AI-assisted features. We may add, change, or discontinue features from time to time.

3. Customer data & your responsibilities

• You retain ownership of the content and data you submit (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data as needed to provide the Service.
• You represent that you have all necessary rights and consents to provide the information you submit — including the phone numbers and contact details of tenants and vendors — and to authorize the communications the Service sends on your behalf.
• You are responsible for complying with applicable laws in your use of the Service, including landlord-tenant, fair-housing, privacy, and messaging/telemarketing laws (such as the TCPA and CAN-SPAM).

4. Acceptable use

You agree not to:

• Use the Service for unlawful, harassing, deceptive, or harmful purposes.
• Send unsolicited or unauthorized messages, or messages to recipients who have not consented.
• Upload malware, attempt to breach security, or disrupt the Service.
• Reverse engineer, resell, or misuse the Service except as permitted by these Terms.
• Infringe the intellectual-property or privacy rights of others.

5. AI features

The Service includes AI-assisted features that generate summaries, drafts, and suggestions. AI output may be inaccurate or incomplete; you are responsible for reviewing it before relying on or acting on it. AI output is not legal, financial, or professional advice.

6. SMS & communications

By providing a mobile number and opting in, you consent to receive SMS text messages related to your account and requests. Message frequency varies; message and data rates may apply. Reply STOP to opt out and HELP for help. See our SMS Terms & Preferences and Privacy Policy for details.

7. Fees & billing

Paid plans are billed as described at sign-up or in an order form. Fees are non-refundable except as required by law or expressly stated. We may change pricing prospectively with notice. You are responsible for applicable taxes.

8. Third-party services

The Service may integrate with third-party services (for example, messaging, payment, and AI providers). Your use of those services is governed by their terms, and we are not responsible for them.

9. Intellectual property

The Service, including its software, design, and content (excluding Customer Data), is owned by OwnAway and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send feedback, you grant us a royalty-free license to use it.

10. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or to protect the Service. Upon termination, your right to use the Service ends; certain provisions survive, and you may request export or deletion of Customer Data as described in our Privacy Policy.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, or secure.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OWNAWAY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR USD $100 IF YOU HAVE PAID NOTHING).

13. Dispute resolution & arbitration

Except where prohibited by law, you and OwnAway agree to resolve disputes through binding individual arbitration rather than in court, and waive any right to a jury trial or to participate in a class action. Either party may bring qualifying claims in small-claims court. This section does not prevent either party from seeking injunctive relief for intellectual-property or unauthorized-use matters.

14. Indemnification

You agree to indemnify and hold harmless OwnAway from claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your violation of these Terms or applicable law.

15. Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. Subject to Section 13, the exclusive venue for any permitted court proceedings is New Castle County, Delaware.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and revise the “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance.

17. Contact

Hestia Technologies, Inc.
Legal: legal@ownaway.co
General: hello@ownaway.co